October 15th, 2005
Genre 4
Email Exchange:
From: RobertsA@aol.com
Subject: Questions about clinic
September 15, 2005:
Mrs. Richardson,
My name is Anne Roberts. I am writing to get more information on the Speech and Hearing Clinic. I have been concerned about my child Cindy's speech. I was refered to you by Cindy's 1st grade teacher at Meadows Elementary School. She mentioned your facility as an excellent place to take my daughter Cindy to receive speech therapy. My daughter Cindy seems to have a stuttering problem. It hasn't seemed to affect her emotionally or socially until this school year. She has been tested at her school in Cabell County by the Speech language pathologist, however it doesn't seem to be going anywhere, so I am wanting to turn to your services for more help. I was wondering if your clinic takes new clients on a regular basis and if so how to go about getting help. Please email me to inform me of the services offered at your highly recommended clinic. You can contact me via email at RobertsA@aol.com or on the telephone at 304-555-5555. I am excited to hear from you and hopefully get my daughter Cindy into some sort of therapy.
Thanks, Anne Roberts
To: RobertsA@aol.com
From: RichardsonSLP@aol.com
Subject: Re:Question about Clinic
September 16, 2005:
Dear Mrs. Roberts,
I received your email concerning your child Cindy's stuttering problem. I was glad to hear about your referral. I am happy to say we do take new clients throughout the school year. We would be more than happy to evaluate your daughter Cindy. From that point we can discuss further steps to take pertaining to Cindy's stuttering problem. If you would like to stop by the clinic anytime next week to fill out a case history form (background information on Cindy) feel free. By filling this out it will provide us with information regarding Cindy's development, speech, and emotional aspects. Once the paper work is filled out Cindy will receive an evaluation. After the evaluation, if the clinician finds her stuttering to be a problem we can discuss therapy options. Our clinic is located on Main Street in the hospital, on the third floor. Please feel free to stop by my office anytime on the third floor room 320. Can't wait to meet both you and your daughter!
Sincerly, Mary Richardson
April 15, 2006:
Dear Mrs. Richardson,
Thank you soo much for providing my daughter with such wonderful speech therpy services. I can't express to you how much your therapy has already helped my daughter Cindy. She is now beginning to feel more comfortable speaking in public and around strangers. She shows much less anxiety about stuttering in front of others. Her confidence level has tripled in the past few months alone. The services provided by your Speech and Hearing clinic have honestly been a life changing experience for both Cindy and our family. The compensatory techniques you taught Cindy have helped immensely to make Cindy's speech more fluent. She can now help control her speech by applying these helpful techniques. Once again I can't express to you how much the services offered at your clinic have helped my daughter to communicate amoung her peers and live a more normal life.
Thanks again,
Anne Roberts
sirk4
Audience: The e-mails were for the SLP at Marshall and also for the mother of the client.
Say Back: In the first e-mail, the mother of a school-aged child briefly described her child's stuttering problem and said that she would like to be taken on as a client at Marshall University. In the second e-mail, the clinician told her that they are accepting new clients and what the mother needed to do to enroll her daughter into therapy. In the final e-mail, the mother thanked the clinician for her services and told her about the improvement she had seen with her daughter.
Bless: It was creative how you had the first two e-mails to be around the same time, and then made the third e-mail at a later date in order to describe the improvements that had taken place since beginning therapy.
Address: In the second e-mail, you put what the clinician said in quotation marks, but since the clinician was directly saying this to the mother, it really wouldn't need quotation marks. You also misspelled compensatory and immensely in the final e-mail. Also in the last e-mail, I think it would be really great if you could describe the actual changes that have taken place in the client's speech and maybe what some of those techniques are.
KimLucas
2. Audience-The e-mail from the SLP is for the mother, and the e-mail from the mother is for the SLP
3. Say Back- The first e-mail is Anne Roberts (the girl's mother) requesting information about the services provided at MUSHC.
The second e-mail is an SLP's response letting her know that they are accepting new clients and how she can go about getting started.
The third e-mail is a thank you letter from Anne Roberts to the SLP thanking her for all the help she gave her daughter.
4. Bless- I like how the first 2 e-mails show how a person can get help and then the last one shows the results they can achieve. It's kind of like the before and after shots.
5. Address- You could include in the second e-mail a brief discription of what will happen after she fills out the case history. Mention how she will have an evaluation and therapy will begin if there is a problem.